Frequently Asked Questions

Everything you need to know about your Presets experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.

Are your materials sustainably sourced?

At Presets, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to minimize our environmental footprint.

How do I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna.

Do you offer a size guide for your apparel?

Yes, every product page features a detailed size chart with specific measurements in both inches and centimeters to help you find the perfect fit.